How To Grow Your Business With Hosted Telephony Services?

Hosted telephony services , or more commonly known as hosted Voice Over IP (VOIP) are a relatively new offering as an alternative to the traditional phone lines within a company so that there will be a single cohesive telephone system.

The old telephone system, called private branch exchange (PBX) required a physical device to be installed within an establishment's premises to be able to connect the in-house phones with each other, as well as to the lines in the outside world. Its functions include call forwarding and transferring, voicemail services, and call queuing. With the PBX system, you will need hardware as well as an in-house engineer to maintain it. This can take a huge chunk from your budget, especially for a fledgling company, especially since PBX services are provided by an outside group, and you would also need to pay fees to receive and make calls outside of your office.

Hosted telephony services provide a cheaper alternative to the PBX system. With this, you do not need to get special hardware to be able to set up a line connection within and outside of your company. Instead, this form of communication service uses the Internet to connect these lines to each other, through Internet protocol (IP).

Another reason why telephony services are cheaper than PBX systems is that the latter will need to be upgraded every once in a while to keep it from being obsolete. You do not have this disadvantage if you choose to outsource your business telephone communication, and in fact, most of its providers offer automatic upgrades once they upgrade their own system, and you can avail of additional services through 'a pay as you grow' system . Moreover it is more manageable and easier to support since the solution is web-based and does not require complicated and expensive hardware.

Aside from the lesser expenses that you can find in hosted telephony services, another advantage it offers is that it ensures business continuity. In any unfortunate incidents that you lose connectivity in the office or something happens to the establishment that makes it unavailable, these third-party service providers can route the calls and divert these to alternative receivers, such as mobile phones or alternate offices, so that you will not end up losing clients.

Other advantages of hosted telephony services are security and flexibility because these service providers ensure that the lines are secure and inaccessible to outsiders. In terms of flexibility, hosted telephony services do not force people to buy a single package with add-ons that they won't ever use. Clients can choose only the features that they are sure they will be needing in their company.

Hosted telephony services can be a valuable addition to the Business Process Outsourcing industries. Because it can also be used to route phone calls, call centers can take advantage of this service by using it to redirect the calls to its agents to be able to address the needs of the clients easily. This is especially useful in virtual call centers where the operators are actually not housed in the same location. With hosted telephony services, the calls being made can still be received by these agents if they are not housed in the same place. This will make the system efficient, particularly if it's used in conjunction with predictive dialers.

A good hosted telephony services provider will be able to answer the need of companies, no matter how large it is, or how long it has been in the business.



Source by [lakajira]

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