Inbound IVR

IVR Services – Inbound
Automated IVR systems enables callers to dial a 800 number and interact directly with information stored in a database through either touchtone or voice activated prompts. This translates into expert-designed solutions which are easily navigated by your callers wanting information.

Small businesses to Fortune 500 companies are benefiting from an inbound IVR Service. Businesses need to route calls quickly, accurately and economically in order to meet the precise complex needs of today's customer. Listed below are examples of inbound IVR which have a dramatic impact on your bottom line.

IVR Applications:
Business Productivity
Employment pre-screening, automated customer service, order taking and status, dealer / office location, account information, help desk inquiries, new product introductions and telephone call routing.

Marketing
Contest line, point redemption line, voice contest, scratch and win, sales and service surveys, market research applications and endless different promotions all will benefit from an IVR System.

Financial
Past due information, last payment received, telephone banking, loan and mortgage applications, stock information, posting of current interest rates and terms, real time account balances, and automated loan applications

Media
Subscription information and fulfillment, merchandise ordering, sports information, classified ad responses, membership renewal, pay per view ordering and politial and product surveys.

Education
Crisis communications, absentee notifications, talking grades, homework hotline, course information and registration, exam and course results.

Healthcare
Payment tracking, claims processing and billing, healthcare information, admittance and discharge records, inventory reports, office locations and operating hours.

Government
Environmental issues and surveying, emergency notification, licensing, fine and penalty information and service information.



Source by [lakajira]

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